Coronavirus (COVID-19) Preparedness Information

Our practices and clinics are committed to providing the highest quality care and ensuring the safety of our patients, employees, and providers. As we move forward, healthcare might look different. But at the heart of our care are the same trusted and dedicated healthcare heroes you’ve relied on for all your health needs. We’re again here to provide a range of healthcare services, from your annual screenings and physicals to quality of life procedures that help you make the most of every moment moving forward. Our doctors, nurses and entire team are working hard to ensure a safe place of care for you and a healthier community for all of us.

Frequently Asked Questions for Patients

Is the practice/clinic clean and safe?

Yes. Our practices and clinics are clean, and it is safe to seek care at our office. One of the core elements of properly managing infectious diseases is the cleanliness of our facilities, and we disinfect ALL equipment, reception and waiting areas, exam rooms, restrooms, chairs, door handles and other hard surfaces regularly through the day. We continue to follow guidance from the Centers for Disease Control and Prevention (CDC) for cleaning and disinfection of our facilities.

What steps are you taking to maintain a clean and safe office environment?

  1. When scheduling appointments, our practice has designated time blocks for acute/sick visits and separate time blocks for asymptomatic patients and well visits. We have also spread out appointment times to enable time for room cleaning.
  1. Our practice screens all patients in accordance with CDC screening guidelines for COVID-19. See page 3 with screening details. Patients are asked to call before arrival if experiencing potential COVID-19 symptoms.
  1. Patients have the ability to check in for their appointment via phone/text and may wait in their car until their exam room is available, if medically appropriate.
  2. All patients and caregivers are screened upon arrival and will be asked to wear a mask. You are encouraged to bring your own mask or bandana from home to cover your mouth and nose during your visit.
  3. Tissues, alcohol-based hand sanitizer, and hands-free trash containers are accessible throughout the clinic.
  1. We have discontinued use of and removed toys, magazines, brochures, TV remote controls and other shared items from the waiting area and exam rooms including pens, clipboards, education smart boards/monitors/iPad, etc.
  2. In between appointments and throughout the day, we wipe down and disinfect ALL equipment, reception and waiting areas, exam rooms, restrooms, chairs, door handles and other hard surfaces.

Do you have the supplies and staff to accommodate my office visit?
We continue to monitor crucial supplies closely, such as PPE and medications, and have adequate staffing to ensure that we can safely provide in-person appointments for our patients.

How do I prepare for my office visit?

Our staff will call in advance to pre-screen you for potential COVID-19 symptoms. You are encouraged to bring your own cloth mask or bandana from home to cover your mouth and nose during your visit. If you are experiencing symptoms or think you may have COVID-19, it is important to call ahead before your arrival so our staff can prepare in advance.

Will my experience be the same as in the past?

Your experience in our office may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic.

What should I expect during my office visit?

Upon arrival at the facility, you will be asked the standard COVID-19 screening questions and asked to wear the cloth mask or bandana you brought from home to cover your nose and mouth.

You may see fewer patients while you are here, and that is intentional for now. We are currently spacing out appointment times in an effort to promote social distancing, conserve resources and protect the safety of all of our patients and employees.

Our care team may conduct your entire appointment or exam while wearing protective equipment, which may hinder your ability to see their faces. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

Can my spouse/family member/friend/caregiver come with me to the clinic?

Unfortunately, we are currently operating under a Zero Visitor Policy. For most patients, family members or friends will need to remain outside the hospital facility. This is for their safety as well as the protection of our other patients and staff members. There are a few exceptions to this policy. Please see our complete visitor policy here.

Can my child come with me to the clinic?

Children under 14 are not permitted to accompany patients to appointments. Children are only permitted in the practices if they are the patient. While we understand this may pose an inconvenience, this restriction is intended for the child’s safety and wellbeing.

What happens when I arrive for my appointment?

When you arrive at the office, you will be asked the COVID-19 screening questions and asked to wear a mask. You are encouraged to bring your own cloth mask or bandana from home to cover your mouth and nose during your visit.

What questions will I be asked during the screening?

The questions are part of our standard COVID-19 screening process and include asking if you have either one of these symptoms…

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms…

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat

Whenever you are asked, please answer these screening questions honestly. If your office visit has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

Am I required to sit in the waiting area until my appointment?

Patients have the ability to check in for their appointment via phone/text and may wait in their car until this appointment, if medically appropriate. Our staff can call/text when your exam room is available.

If I have additional questions about my visit, who should I contact?

If you have any questions, please call the practice phone number directly. Our office staff will be happy to provide you with more information. Find a full list of our practices here.

Additional Information About COVID-19

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the health department.

Quick Links:

Additional Resources:

Statement from NNRH on COVID-19 Preparedness

Northeastern Nevada Regional Hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers, and visitors. In light of the recent outbreak of the novel coronavirus (COVID-19), we are working closely with the Nevada Department of Health and Human Services to ensure we are prepared with the appropriate plans to detect, protect and respond should anyone in our community contract or be exposed to this virus. We continue to follow all guidance from the Centers for Disease Control and Prevention (CDC).

Additionally, we are reviewing our facility’s robust emergency operations plan and proactively completing a number of preparation checklists out of an abundance of caution. NNRH has taken the following measures to prepare, in accordance with CDC guidelines:

  • Patients in the Emergency Department and inpatient units are screened based on their recent travel history.
  • Personal protective equipment is available, including face masks and eye protection, for example.
  • Hand hygiene products are easily accessible throughout the facility.
  • NNRH is equipped with negative air pressure rooms which can be used to isolate patients exhibiting symptoms of respiratory illness.

Importantly, all of the above are standard operating protocols that are in place year-round to help ensure the health and well-being of everyone who enters our hospital.

We want to assure our community that our providers and clinical teams are well-trained and prepared to manage outbreaks of viruses and infectious diseases, including the coronavirus. For more information, visit the Centers for Disease Control and Prevention website at

Handwashing Tips from the CDC


When and How to Wash Your Hands

Handwashing is one of the best ways to protect yourself and your family from getting sick. Learn when and how you should wash your hands to stay healthy.

Wash Your Hands Often to Stay Healthy

You can help yourself and your loved ones stay healthy by washing your hands often, especially during these key times when you are likely to get and spread germs:

  • Before, during, and after preparing food
  • Before eating food
  • Before and after caring for someone at home who is sick with vomiting or diarrhea
  • Before and after treating a cut or wound
  • After using the toilet
  • After changing diapers or cleaning up a child who has used the toilet
  • After blowing your nose, coughing, or sneezing
  • After touching an animal, animal feed, or animal waste
  • After handling pet food or pet treats
  • After touching garbage

Follow Five Steps to Wash Your Hands the Right Way

Washing your hands is easy, and it’s one of the most effective ways to prevent the spread of germs. Clean hands can stop germs from spreading from one person to another and throughout an entire community—from your home and workplace to childcare facilities and hospitals.

Follow these five steps every time.

  • Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  • Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  • Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
  • Rinse your hands well under clean, running water.
  • Dry your hands using a clean towel or air dry them.

Use Hand Sanitizer When You Can’t Use Soap and Water

Washing hands with soap and water is the best way to get rid of germs in most situations. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains at least 60% alcohol. You can tell if the sanitizer contains at least 60% alcohol by looking at the product label.

Sanitizers can quickly reduce the number of germs on hands in many situations. However,

  • Sanitizers do not get rid of all types of germs.
  • Hand sanitizers may not be as effective when hands are visibly dirty or greasy.
  • Hand sanitizers might not remove harmful chemicals from hands like pesticides and heavy metals.
  • Caution! Swallowing alcohol-based hand sanitizers can cause alcohol poisoning if more than a couple of mouthfuls are swallowed. Keep it out of reach of young children and supervise their use. Learn more here.

How To Use Hand Sanitizer

  • Apply the gel product to the palm of one hand (read the label to learn the correct amount).
  • Rub your hands together.
  • Rub the gel over all the surfaces of your hands and fingers until your hands are dry. This should take around 20 seconds.